Saurabh Sharma

Seasoned Software Professional

ssaurabh8778@gmail.com
+91 888 57 95 342
Bengaluru, India
linkedin.com/in/saurabh-sharma-5603b410b

Lead Engineer & Architect with 8+ years building production software — from agentic AI systems and deep learning pipelines to full-stack SaaS and enterprise platforms. Shipped 30+ projects across companies ranging from startups to India's largest local search engine. Combine deep engineering fundamentals (NIT Warangal + BITS Pilani) with hands-on Gen AI expertise. Led teams, owned roadmaps, and delivered systems serving 15,000+ users daily.

Professional Experience

Technical Lead at Just Dial Ltd.
Oct 2022 – Present
  • Built a Real-Time TME Assist Platform — multi-agent AI providing live buying intent, product recommendations, and objection handling to 8,000+ sales executives during customer calls.
  • Designed LSTM-based Call Audit system automating quality review of 3L+ call minutes/month at 95%+ accuracy — eliminated manual audit team entirely.
  • Shipped an Agentic E-Care Portal (MCP + LangGraph) integrating 8+ enterprise modules into a single AI interface, serving 15,000 employees with ~80% auto-resolution rate.
  • Developed Real-Time Voice Call Agents using RAG, WebSocket, and STT/TTS — AI handles routine calls autonomously alongside 8,000+ human agents, enabling 24/7 availability.
  • Led development of 6 HR apps (attendance, leave, payroll, exit, alumni, performance) with SSO — used daily by 15,000+ employees.
  • Implemented centralized IAM/SSO module with OAuth 2.0 + JWT, unifying authentication across 12+ internal applications.
Senior Software Engineer at Sublime Data Systems Pvt Ltd.
Oct 2021 – Jul 2022
  • Designed and built Coplae — a multi-tenant B2B SaaS platform for employee engagement with GraphQL API, pulse surveys, OKR tracking, and real-time analytics.
  • Built S2Q SaaS product — Gmail/Outlook plugins and interactive analytics dashboard for enterprise clients.
  • Led project delivery end-to-end, working closely with external stakeholders to ship production-ready products.
Technical Officer → Senior Technical Officer at JK Tyre & Industries Ltd.
Jul 2017 – Sep 2021
  • Developed Tyre Information Management System — suite of apps streamlining tyre design and development workflows.
  • Built TKPH mobile app for field service engineers to capture tyre performance data on-site.
  • Created performance monitoring tools for real-time tracking and analysis of tyre field data.
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Key Projects

Real-Time TME Assist Platform

Multi-agent AI providing live call intelligence to 8,000+ sales executives

LangGraphAgentic AIWebSocketReactPython
Call Audit Automation

3L+ minutes/month audited at 95%+ accuracy, zero manual effort

PyTorchLSTMAudio MLFlask
Agentic E-Care Portal

15,000 employees served, 8+ modules integrated via MCP

MCPLangGraphRAGNode.js
Real-Time Voice Call Agents

AI agents handling calls alongside 8,000+ human agents, 24/7

Voice AIRAGSTT/TTSWebSocket
HR Suite (6 Apps)

15,000+ daily users across attendance, payroll, leave, and more

Node.jsReactReduxMySQL
Coplae — SaaS Platform

Multi-tenant B2B engagement platform with GraphQL API

GraphQLReactNode.jsMySQL
SolarHub24 — Energy Marketplace

3 apps: consumer portal, vendor app, analytics dashboard

ReactNode.jsMongoDBChart.js

Technical Skills

AI & GenAI
PyTorchTensorFlowHuggingFaceLangGraphMCPCrewAIRAGLangChainLSTMTransformersLLM FinetuningVoice AILiveKit
Web & Backend
ReactNext.jsNode.jsTypeScriptPythonGraphQLRESTWebSocketFlaskFastAPI
Data & Infra
MySQLMongoDBQdrantNeo4jRedisDockerKubernetesGCPAWSCI/CD

Education

Master of Technology2021 – 2023
BITS Pilani
Bachelor of Technology2013 – 2017
NIT Warangal

Certifications

Software Architecture & Technology of Large-Scale SystemsUdemy
Agile Project Management & Agile DeliveryUdemy
Microservices with Node JS and ReactUdemy
LangChain — Develop LLM Powered ApplicationsUdemy
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