Just Dial — Internal AI Product
Built a real-time AI-powered TME-Assistance platform that provides live insights, suggestions, and intelligence to sales tele-marketing executives during customer calls. Multi-agent architecture with dedicated agents for call monitoring, product recommendations, category analysis, and post-call review.
Sales TMEs at Just Dial handle thousands of live customer calls daily. During these calls, they need to make quick decisions — which products to pitch, how to handle objections, how to steer conversations toward a successful deal or appointment booking. Without real-time support, TMEs rely on experience alone, leading to missed opportunities and inconsistent performance.
The goal was to build a platform that listens to live calls and provides real-time guidance, buying intent signals, product suggestions, and actionable insights — all displayed on a dashboard the TME can glance at during the conversation.
Live suggestions on next steps, current call status, and how to steer the conversation toward a successful appointment booking or deal close.
Continuous analysis of customer signals to gauge buying intent and alert TMEs when a customer is ready to convert.
AI-driven product suggestions based on the ongoing conversation context, customer profile, and business category.
Real-time insights on how to address customer objections with relevant talking points and competitor comparisons.
Automatic analysis of business categories the customer belongs to, with suggestions for reclassification if needed.
After call completion, a dedicated agent summarizes the interaction and provides insights on what went wrong and what could have been done better.
Main orchestrator agent monitors call status and coordinates with specialized agents — Product Expert, Category Expert, and Post-Call Analysis — each handling dedicated tasks autonomously.
WebSocket-based live audio streaming with real-time transcription and analysis, delivering insights to the TME dashboard with minimal latency.
React-based real-time dashboard displaying live insights, suggestions, intent scores, and recommended actions that update as the conversation progresses.
I've built live AI assistance systems for sales teams at enterprise scale.